Request a Copier Repair Service

Name
Type of Equipment

Enhanced Content Suggestions for Your Repair Request Page

1. Detailed Information Gathering Section

Adding prompts to get more specific information helps technicians diagnose the issue faster, potentially saving a return trip.

Before You Submit: Help Us Serve You Faster

To ensure our technicians arrive with the correct tools and potential replacement parts, please include the following details in your repair request notes:

  • Make and Model: (e.g., Xerox WorkCentre 7855, HP LaserJet Pro M404n)
  • Equipment ID/Asset Tag (If applicable): This helps us look up your service history.
  • The Error Code/Message: (e.g., “Error 13.20.00 Jam in Duplexer,” or “Replace Fuser”)
  • Current Status: Is the machine completely off, cycling power, or printing with a specific defect (streaks, smudges)?
  • Location: Specify the exact office/floor/department where the machine is located within your building.

2. Service Contract Priority and Response Time

This clearly communicates the benefits of a service contract and manages expectations for non-contract customers.

Our Commitment to Response Time

We understand that printer downtime is costly. Our priority is to get you back up and running as quickly as possible.

  • For Service Contract Clients: You receive Priority Response. We guarantee a technician will be dispatched and/or contact you within 4 business hours of receiving your request.
  • For Non-Contract/Ad-Hoc Requests: We strive for a response within 8 business hours. Due to the high priority of our contract customers, actual on-site repair time may vary, but we will keep you fully informed of the estimated arrival time.

3. Troubleshooting Tips for Common Issues

Offering simple steps a user can take first can resolve minor issues instantly, reducing unnecessary service calls.

Quick Fixes: Troubleshooting Before Submitting

Many common issues can be resolved with a quick action. Before submitting your request, please try these basic steps:

  1. Check Paper Trays: Ensure all trays are loaded correctly and that the paper type matches the settings on the screen.
  2. Power Cycle: Turn the machine off completely, wait 60 seconds, and then turn it back on. This often clears temporary errors.
  3. Check for Simple Jams: Open accessible covers (like the top cover or duplexer) and gently remove any visible paper fragments, following the instructions displayed on the device’s screen.